Returns & Refunds Policy
Every RooDoo garment is made to order, crafted just for you.
Because of this personalised process, we’re unable to offer refunds or exchanges for mistakes made outside of our control — such as the customer ordering the wrong size, colour, or garment.
We hope you understand that, at this stage of RooDoo’s journey, returns are especially costly due to our eco-friendly print-on-demand structure. Each item is created when you order — there’s no stockpile waiting to be swapped — and producing replacements can have a big impact on our small, growing business (and the planet).
That said, if we make a mistake, we’ll always make it right — whether that means a refund or a replacement.
If a mistake happens on your end, we may not be able to offer a replacement, but we’ll always do our best to help where we can.
Refund/exchange requests must be made within 30 days of the purchase. To start a return, contact us at info@roodooofficial.com explaining your situation.
Cancellations
Our printing process starts very quickly after you place an order. If you need to cancel, please contact us within 1 hour of ordering — we’ll do our best to stop it, but cancellation isn’t guaranteed once your item has gone to print.
Thank you very much for your support and for being part of the RooDoo family.
